Dear Mr.ayman,
Thank you for contacting Western Digital Customer Service and Support. My name is Marieta G.
As we are unaware of the real situation with your drive, we should advise you previously to follow the steps below.
1. Check all connections with the drive, i.e. USB/Firewire/eSATA cable, PSU (if applicable)
2. Check My Computer – Locate the device and note the drive letter given, if the drive is not seen go to 3.
3. Check Device Manager – Got to Disk Drives and check Device Status in the General tab - Send us a screenshot of this window.
4. Check Disk Management – If the device is not found in My Computer you should be able to find information on the drive within Disk Management, showing as Healthy? Unallocated? RAW?
Send us a screenshot of your disk management window.
5. Check drive on a different computer
6. Install and run Data lifeguard Diagnostic, and send us the test result:
https://support.wdc.com/product/down...&sid=3&lang=en
Although the picture in the link does not match your drive, this software is fully compatible.
If you are able to send us some screenshots of any error messages, then we would be able to have a better overview of your current situation and correctly assist you.
Please be aware that all files sent to our services, must not be bigger than 500 kb, preferably pdf file.
As soon as we receive the above mentioned information from you, we will be able to proceed.
If you have any further questions, please reply to this email and we will be happy to assist you further.
Sincerely,
Marieta G
Western Digital Service and Support
https://support.wdc.com
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