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https://www.4shared.com/dir/14499051..._Training.html
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تدريب على ال ipcce بالاضافه لل student guide
https://www.4shared.com/dir/14499051..._Training.html
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بتاع cisco contact center expressاقتباس:
المشاركة الأصلية كتبت بواسطة eebng_1422
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IPCC
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https://www.2shared.com/file/6715093...xpress_70.html
Cisco Unified Contact Center Express 7.0 FULL INSTALL w/ LICs
Enhance Contact Center Efficiency and Service
Improve operational efficiency, reduce business costs, and improve customer response with Cisco Unified Contact Center Express. Designed for midmarket, enterprise branch, or corporate departments requiring a sophisticated customer interaction management solution for up to 300 agents, this solution is easy to deploy, easy to use, secure, virtual, and highly available. Other benefits include:
Simplifies business application integration
Eases agent administration
Increases agent flexibility
Provides efficiency gains in network hosting
Intended for both formal and informal contact centers, this unified communications solution also delivers:
Sophisticated call routing and comprehensive contact management
Presence integration for increased caller satisfaction through improved agent performance and knowledge worker expertise
Workforce Optimization, including Workforce Manager, Quality Manager and Advanced Quality Manager
Easy-to-use administration features
Mobile Supervisor enabling real-time reports on the go
Simplified installation, configuration, and application hosting
The Cisco Unified Contact Center Express is a single-server, integrated "contact center in a box", that can also:
Improve agent scalability
Provide powerful automatic call distributor features, including conditional routing, call-in-queue and expected-wait-time messages, enterprise data displays, real-time data, and historical reporting
The solution is available in three versions tailored to your customer contact requirements. You can easily upgrade from one version to the next.
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اقتباس:
المشاركة الأصلية كتبت بواسطة qobtan_3005
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