Smart Call Home offers proactive diagnostics and real-time alerts on select Cisco devices and provides higher network availability and increased operational efficiency. Smart Call Home is a new, secure connected service of SMARTnet that is currently available on the following products:
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Catalyst 6500
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Cisco 7600
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MDS 9000
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Nexus 5000
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Nexus 7000
Smart Call Home offers higher network availability through proactive, fast issue resolution by:
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Identifying issues quickly with continuous monitoring, real-time, proactive alerts, and detailed diagnostics.
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Making the customer aware of potential problems by providing PSIRTs and field notices that are specfiic to only those types of devices in your network.
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Resolving critical problems faster with direct, automatic access to experts at Cisco TAC.
Smart Call Home offers increased operational efficiency by providing customers the ability to:
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Use staff resources more efficiently by reducing troubleshooting time.
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Generate Service Requests to Cisco TAC automatically, routed to the appropriate support team, which provides detailed diagnostic information that speeds problem resolution.
Smart Call Home offers fast, web-based access to needed information that provides customers the ability to:
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Review all Call Home messages, diagnostics, and recommendations in one place.
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Check Service Request status quickly.
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View the most up-to-date inventory and configuration information for all Call Home devices.
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