Can any body told me what is this certifed?
What is ITIL?
The Information Technology Infrastructure Library
(ITIL)
was introduced by the OGC (Office of Government Commerce), a branch of the British government, in 1989.
It is a widely accepted framework for managing IT services.
Based on best practice processes, ITIL’s integrated, guiding principles are the only comprehensive, non-proprietary, publicly accessible parameters for IT service management.
ITIL enables business units to agree on common terminology, metrics and processes for service management
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https://www.peregrine.com/us/Product...tification.htm
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