What is it? / How does it work?
ITIL describes the management and delivery of IT Services in the context of the lifecycle of those services.
The hub of the ITIL core is Service Strategy, which has input to all lifecycle stages. The cycle of lifecycle stages is Design / Transition / Operation and Continual Improvement is wrapped around it all.
The organization of the ITIL material reflects the Deming Plan-Do-Check-Act cycle, but note there is not always a linear relationship between stages, as there are many links between one stage and another.
People familiar with version 2 of ITIL often express concern about the processes, which are at the core of version 2. Version 3 still has the processes, many of which span more than one lifecycle stage. Where this happens, each process has a home in the lifecycle stage book where it is most active. You can think of processes as orthogonal to the stages. The lifecycle approach gives an improved, holistic structure within which to describe all the functions, processes, roles and responsibilities that constitute IT Service Management Best Practice.
The focus of ITIL today is integration of IT into the business, assuring the delivery of business value and the treatment of services as business assets. ITIL describes the life of a service from conception to retirement, within a Service Portfolio. The earlier part of the portfolio is the Service Pipeline, which is all the services in planning and development, and the later part the familiar Service Catalogue, which contains the services in use or being offered for use.
Extracted From:
https://www.ogc.gov.uk/guidance_itil_4671.asp
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ITIL V3 Qualification Scheme
ITIL V3 Qualification SchemeThe ITIL Version 3 (V3) Qualifications scheme provides a modular approach to ITIL certification, and is comprised of a series of certifications focused on different aspects of ITIL Best Practice, to various degrees of depth and detail.
There are four levels of certification within the V3 scheme:
* ITIL V3 Foundation in IT Service Management
(
https://www.itil-officialsite.com/Qu...Management.asp )
* ITIL Intermediate Level - Service Lifecycle & Service Capability Streams
(
https://www.itil-officialsite.com/Qu...diateLevel.asp)
* ITIL V3 Expert Certificate
(
https://www.itil-officialsite.com/Qu...xpertLevel.asp)
* ITIL V3 Master Qualification
(
https://www.itil-officialsite.com/Qu...lification.asp)
The modular, tiered approach to certification not only offers increased flexibility to candidates relating to the disciplines or areas of ITIL that they are able to study, but generally makes ITIL certification more accessible and achievable.
Foundation Level
The entry level for the scheme is the ITIL V3 Foundation in IT Service Management (
https://www.itil-officialsite.com/Qu...Management.asp), and upon successful completion a candidate becomes eligible to take further V3 certifications within the scheme.
Intermediate Level
The ITIL Intermediate Level is the core of the qualifications scheme, and the modular construct allows candidates to select specific Intermediate certifications which are of interest to them, based on their own individual educational or career-driven requirements.
The Intermediate level (
https://www.itil-officialsite.com/Qu...diateLevel.asp) provides two specific streams of education – the Service Lifecycle "Management" focused stream, and the Service Capability "Process" focused stream.
Candidates can choose to take as few or as many ITIL Intermediate modules as they require over time and at their own pace, building a portfolio of certifications tailored to their own individual requirements.
ITIL Expert Certificate
The ITIL V3 Expert Certificate (
https://www.itil-officialsite.com/Qu...xpertLevel.asp) is awarded to candidates in recognition of their achievement of ITIL V3 certifications. This level of certification also recognizes qualifications from earlier ITIL versions and through endorsed Complementary Qualifications (
https://www.itil-officialsite.com/Qu...xpertLevel.asp).
The Expert level is supported by the ITIL V3 Credit System (
https://www.itil-officialsite.com/Qu...editSystem.asp) which explains how credits are awarded to candidates for successful completion of modules of ITIL study.
ITIL Master Qualification
The final level of the scheme, the ITIL V3 Master Qualification (
https://www.itil-officialsite.com/Qu...lification.asp), is the highest qualification available within the V3 program. This particular qualification is reserved for those individuals who can demonstrate and provide evidence of their ability to implement defined ITIL disciplines and IT Service Management Best Practices within the real world working environment.
This level of the scheme is currently in pilot phase and more information will be available early in 2010.
For a full, definitive explanation of the V3 Qualification Scheme and credit system, please download the ITIL Service Management Practices V3 Qualifications Scheme Brochure (pdf).
(
https://www.itil-officialsite.com/nm...lID=572&sID=86)
The ITIL V3 Credit System and The Relationship Between V3 and V2
Find out more about the ITIL V3 Credit System (
https://www.itil-officialsite.com/Qu...editSystem.asp).
Find out more about the ITIL V2 Qualification Scheme (
https://www.itil-officialsite.com/Qu...ifications.asp).
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