أعلنت سيسكو منذ يومين عن طرح شهادة جديدة خاصة بي الـService Provider بمستوى مبتدأ Associate وليكتمل الهرم الخاص بهذه الشهادة وتحمل هذه الشهادة الرقم 640-760 وتحمل الأسم التالي Supporting Cisco Service Provider IP NGN Operations (SSPO) وهي تتحدث بشكل عام عن المبادئ الرئيسية في أعداد مخدمات الأنترنت بالأضافة إلى مقدمة عن IP NGN أو IP Next-Generation Network وهي طبعا الجيل الجديد من أجهزة سيسكو CRS

وهذه لائحة بمحتويات هذه الشهادة


Perform the network incident management process

Describe how a trouble ticket processes through the network operations center (NOC)
Identify key network incident metrics in a NOC incident report
Apply an incident management process
Perform incident management using basic tools and documentation
Close an incident ticket
Prioritize incident tickets according to standards
Escalate an incident ticket according to typical criteria
Create an RFC to implement a fix or workaround for an incident
Apply the problem management process

Apply the Information Technology Infrastructure Library (ITIL) problem management process to the task of managing networks
Distinguish between incident management and problem management, and determine the interactions that occur between them
Perform first-level network monitoring and troubleshooting

Use network management tools to monitor network status
Interpret device specific alarms and determine the severity of the alarm
Initiate troubleshooting procedures based on received alarms and/or log messages
Use network management tools to troubleshoot first-level network incidents
Use syslog functions, severity levels, syslog traps, and buffering
Use knowledge of IP fundamentals to determine the most likely cause of a network problem
Determine the most probable cause of a problem from standard output and SNMP traps
Utilize common structured troubleshooting approaches
Perform network configuration management

Backup configurations across standard NOC architectures
Interpret basic standard scripting commands used in automating network maintenance
Interpret basic UNIX cron job commands used in automating network maintenance
Use a network inventory management process
Implement network changes and change management

Accurately document a network
Utilize a network change implementation rollback
Implement a network change based on change documentation
Perform a network upgrade
Identify upgrade or downgrade issues and recommend corrective actions
Verify the usability and effectiveness of a network change
Apply the fundamental concepts of service level agreements (SLAs

Identify the unique characteristics of different SLAs
Inform customers about SLA issues
Monitor service levels against the requirements of an SLA
Describe basic IP technology in the Service Provider NOC

Describe the purpose and components of an IPv4 address
Describe the purpose of and components of IOS XR
Use IOS XR to perform basic router functions
Compare and contrast IPv4 to IPv6 addresses
للأطلاع على المزيد حول هذه الشهادة أتجه إلى الرابط التالي

وأن كنت أعتقد أن هذه الشهادات أصبحت في الوقت الحالي بلا قيمة وخاصة شهادة مثل هذه والسبب هو رغبة الشركات في أشخاص ذو خبرة لاتقل عامين أو ثلاث وخاصة لوكانت الشركة تملك أحد أجهزة CRS وتقوم بتوظيف شخص ليعمل عليها بدون خبرة عملية ودمتم بود