Learn to implement Cisco VoIP solutions and you're practically guaranteed a cool, well-paying job for the next 5 or more years.
Here's why: VoIP -- Voice over IP -- has taken the telecommunications world by storm, replacing worn-out PBX phone systems with new VoIP solutions. These VoIP solutions provide more features and flexibility, and work much better as business solutions. Cisco leads the pack with more installed VoIP solutions than any other hardware manufacturer -- a Juniper Research study covering VoIP growth from 2007 to 2012 showed Cisco moving into undisputed leadership of the VoIP industry. This isn't a fly-by-night phenomenon -- the VoIP industry is set to grow from $2 billion in 2007 to $15 billion in 2012, according to the study.
Here's what that means to you: With the growth of VoIP -- especially Cisco VoIP -- organizations of all sizes will need skilled IT pros who can install and manage these solutions. By learning these skills now, you can ride the wave all the way to the top.
In this series, you'll learn from the best -- Jeremy Cioara. We get comment after comment about how good Jeremy is at breaking down a tough concept like VoIP into easy to understand -- and, more importantly, easy to apply -- nuggets of how-to information.
You'll learn all about using CallManager 4.x -- Cisco's popular CallManager solution for Microsoft Windows. You'll learn the fundamentals of Cisco IP Telephony, including:
Call Processing
Signaling and Device Control
Dial Plan Administration
Phone Feature Administration
Directory Services
Link to External Applications
Not only that, you'll learn how Cisco's solutions allow you to go beyond VoIP into the world of Unified Communications -- Data, Voice, and Video all on one network.
When you're ready to prove your skills, you can also be confident because this series maps to exam objectives for Cisco's 642-444: CIPT exam, one of five for the highly-valuable CCVP certification.
Here's what's in each of the the Cisco CCVP - Exam-Pack 642-444: CIPT videos:
Video 1: "Fundamentals: Introduction to Cisco Unified Communication and CallManager" - In this opening nugget, Jeremy introduces the Cisco CallManager product and explains how it fits into the Cisco Unified Communications strategy.
Video 2: "Fundamentals: CallManager Clustering Strategies" - Design, design, and more design!" In order for you to proficiently deploy the Cisco CallManager, you must keep the big-picture design in mind. This nugget walks through CallManager clustering and deployment strategies.
Video 3: "Fundamentals: Installing / Upgrading Cisco CallManager" - The installation of CallManager has been heavily automated to be a fairly simple process. However, in order to best optimize each server, there are a number of post-installation procedures to use. This nugget discusses the installation process, post-installation procedures and CallManager upgrade strategies.
Video 4: "IPT Devices: Cisco IP Phones and Other End Devices, Part 1" - One of the best things you get when you move to a VoIP network is a new phone! And boy are there plenty of them. Join Jeremy as he discusses the Cisco IP Phones available for each business need.
Video 5: "IPT Devices: Cisco IP Phones and Other End Devices, Part 2" - The discussion of IP telephony endpoints continues with the "specialty" products. In addition, this nugget discusses the IP Phone boot process, which is critical to troubleshooting.
Video 6: "IPT Devices: Configuring CallManager to Support IP Phones, Part 2" - It's time to make some phones ring! This video talks through the initial deployment of IP Phones through system-level configurations focusing on configuring Device Pools.
Video 7: "IPT Devices: Configuring CallManager to Support IP Phones, Part 2" - The initial deployment of a local CallManager network continues as Jeremy walks through the Device Pool configuration, adds phones to the network manually and then goes through the auto-registration process.
Video 8: "IPT Devices: Creating and Managing IP Telephony Users" - Unlike the routing and switching realm, CallManager allows the users to help when configuring the voice network! This nugget walks through the configuration of user accounts and the CCMUser web pages, which allow users to manage many functions on their own phones.
Video 9: "IPT Devices: Bulk Management using Cisco BAT" - IP Phones are like rabbits...it doesn't take too long before hundreds of them are running around the network. To manage all these devices, Cisco gives us the Bulk Administration Tool (BAT). In this nugget you'll learn how BAT can perform bulk additions, deletions and modifications to the IP Phones on your network.
Video 10: "IPT Network Integration: Catalyst Switches" - As the connection point in the network, Cisco switches act as the first contact between the IP Phone and the rest of the world. They plays three crucial roles which are discussed in this nugget: Power over Ethernet (PoE), Voice / Auxiliary VLAN support and Quality of Service (QoS) management.
Video 11: "IPT Network Integration: Gateways and Trunks" - In addition to upgrading Catalyst switches, Cisco routers also need improvements to integrate into the VoIP enterprise. This nugget discussion expands on the CVOICE series by explaining the process of integrating voice routers into the CallManager environment.
Video 12: "Route Plan: Understanding Route Plan Basics" - Calling between phones is only exciting for so long...it's time to reach out and touch someone! This nugget discusses the foundations of the CallManager route plan process including the integration of Route Patterns, Route Lists, Route Groups and Devices into a unified call flow.
Video 13: "Route Plan: Route Filters, Transformations and Translations, Part 1" - This nugget builds on the previous route plan foundations by adding in the concepts and configuration of Route Filters.
Video 14: "Route Plan: Route Filters, Transformations and Translations, Part 2" - As calls flow through different types of networks, it becomes necessary to transform the Caller-ID and dialed number information. Join Jeremy as he explains the concepts behind Calling and Called Party Transformations.
Video 15: "Route Plan: Hunt Groups and Call Coverage" - If you have ever worked in a call center, you have experienced the results of a Hunt Group. In this nugget, Jeremy implements hunting in the CallManager system to distribute calls to groups of employees.
Video 16: "Route Plan: Partitions and Calling Search Spaces, Part 1" - Voice administrators need to block certain phones from calling certain numbers, just as they might restrict access to certain data on a network. CallManager implements its class of control system through Partitions and Calling Search Spaces (CSSs). This nugget discusses the foundations of Partitions and CSSs as well as presenting a practical example showing calling restrictions in use.
Video 17: "Route Plan: Partitions and Calling Search Spaces, Part 2" - Partitions and Calling Search Spaces (CSSs) are used for more than just simple calling restrictions. This nugget discusses the best-practice applications of Partitions and CSSs as well as many of the additional uses of these features.
Video 18: "Route Plan: Time of Day Routing" - At 7:59 am you attempt a long distance call and find that you are denied. One minute later, you try the call again and it goes through. You have just experienced the effect of Time-of-Day Routing. This is another use of Partitions and Call`ing Search Spaces, which is discussed in this nugget.
Video 19: "Route Plan: AAR and SRST" - Companies using the Centralized Deployment model with CallManager experience unique challenges when interoffice WAN links fail or run out of bandwidth. This nugget discusses two Cisco-engineered solutions to these issues: Automated Alternate Routing (AAR) and Survivable Remote Site Telephony (SRST).
Video 20: "VoIP Features: Media Resources" - The voice network is like a car engine: it takes many working pieces to make it run. Some of those pieces are the Media Resources. These are resources such as Conference Bridges (CFB), Media Termination Points (MTP) and Transcoders. This nugget talks about managing these resources and taking advantage of Digial Signal Processors (DSPs) in your CallManager environment.
Video 21: "VoIP Features: Using IP Phone Features and SoftKey Templates, Part 1" - Welcome to Phone Feature Madness! In this nugget, Jeremy starts the journey through many of the common phone features you can use in CallManager networks. This nugget focuses specifically on Hold, Redial, Transfer, Call Waiting, Shared Lines, Softkey Templates and CallBack.
Video 22: "VoIP Features: Using IP Phone Features and SoftKey Templates, Part 2" - The Phone Feature Madness continues as Jeremy walks through Call Park, Call Pickup, Call Join, Direct Transfer and XML IP Phone Services.
Video 23: "VoIP Features: Extension Mobility and Dialing Codes" - One of the unique features to IP Telephony is Extension Mobility. This allows users to log in and log out of IP Phones just like they do Windows desktops. Their "phone profile" then follows them between different phones. This nugget shows the process to plan and implement Cisco Extension Mobility features.
Video 24: "VoIP Features: Using the Cisco Attendant Console" - Have you ever seen the console that receptionists use in traditional telephony systems? There are a billion different buttons, features and functions that take hours of training to master. Wouldn't it be great if there was a better way? Oh wait...there is! Welcome to the world of Cisco Attendant Console. An on-screen, drag-n-drop, feature-ramma of receptionist functionality...that's what this nugget is all about.
Video 25: "VoIP Features: Configuring Cisco IP Manager Assistant" - In larger organizations, managers and assistants work closely together to manage incoming phone calls. That's why Cisco developed the IP Manager Assistant (IPMA) utility, which resembles the Attendant Console in many ways. In this nugget, Jeremy walks through the purpose behind, and configuration of, this utility.
Video 26: "CCM Security: Foundation Operating System" - CallManager 4.x versions run on the Windows Server platform. While this is not necessarily a bad thing (really), it does introduce many security concerns. This nugget is dedicated to enhancing the security of CallManager's foundation Windows Server operating system.
Video 27: "CCM Security: Multi-Level Administration" - By default, CallManager authenticates users using the local Windows Server user database. This leads to all-or-nothing access permissions within CallManager. Most larger networks want a more granular system of access permissions. Granularity is the role of the Multi-Level Administration (MLA) function of Cisco CallManager. This nugget is dedicated to describing and implementing this function.
Video 28: "Voice Security: Toll Fraud Prevention and IP Phone Security" - While Toll Fraud is not as common as it used to be, it is still an area of security that must be addressed in today's phone networks. In this nugget, Jeremy discusses the scandalous methods used to achieve Toll Fraud and measures you can put in place to prevent it. In addition, Jeremy begins to move into areas of security on the IP Phone itself.
Video 29: "Voice Security: Cryptography Basics" - In order to understand many of the security measures you can put in place in the Cisco CallManager environment, you need to understand some of the "realm of Cryptography." In content directly from the CCSP series, Jeremy gives a broad overview of the process and components of Cryptography.
Video 30: "Voice Security: IP Phone Authentication and Encryption" - Now that you have an understanding of general Cryptography, Jeremy applies the security principles directly to the IP Telephony network. This nugget discusses areas of weakness in voice security and the methods CallManager uses to protect voice.
Video 31: "CCM Management: Getting Familiar with Management Tools" - Part of the ongoing maintenance of Cisco CallManager is managing and monitoring the CallManager server performance. This nugget presents two tools to monitor this area: the Microsoft Performance Monitor and Cisco's Real-Time Monitoring Tool.
Video 32: "CCM Management: Alarms and Traces" - To assist with in-depth troubleshooting, Cisco provides the CallManager Serviceability Alarm and Trace functions. In this nugget, Jeremy explores this functionality and gives multiple scenarios where each function can be used.
Video 33: "CM Management: Call Detail Records" - Unbelievably, Cisco CallManager ships with sophisticated Call Detail Record (CDR) analysis software known as CDR Analysis and Reporting (CAR). This software allows you to report on many key areas of the IP Telephony network such as the Top N callers or the utilization of gateways and trunks. This nugget dives into this utility and demonstrates the potential of this software.
Video 34: "CCM Management: Miscellaneous CCM Management Tools" - It's time for the Miscellaneous CallManager Management Tool Grab Bag!!! In this nugget, Jeremy discusses many additional tools that you can use to manage and monitor CallManager activity. Some of these tools include the Dependancy Records, the Dialed Number Analyzer (DNA) and Quality Reporting Tool (QRT).
Video 35: "Bonus Video: Building a CCVP / CCIE Voice Lab Environment" - For those wanting to assemble a CCVP or CCIE Voice lab environment, you won't want to miss this nugget. Jeremy discusses the ideal lab hardware and software and gives some cost-savings tips on running
CallManager in a virtual (VMWare-based) environment.
A thorough understanding of Cisco networking such as a CCNA certification or equivalent knowledge is recommended before viewing these videos.
Cisco CCSP - Exam-Pack 242-44: CCVP-CIPT Contains:
- Fundamentals: Introduction to Cisco Unified Communication and CallManager (free video)
- Fundamentals: CallManager Clustering Strategies
- Fundamentals: Installing / Upgrading Cisco CallManager
- IPT Devices: Cisco IP Phones and Other End Devices, Part 1
- IPT Devices: Cisco IP Phones and Other End Devices, Part 2
- IPT Devices: Configuring CallManager to Support IP Phones, Part 1
- IPT Devices: Configuring CallManager to Support IP Phones, Part 2
- IPT Devices: Creating and Managing IP Telephony Users
- IPT Devices: Bulk Management using Cisco BAT
- IPT Network Integration: Catalyst Switches
- IPT Network Integration: Gateways and Trunks
- Route Plan: Understanding Route Plan Basics
- Route Plan: Route Filters, Transformations, and Translations, Part 1
- Route Plan: Route Filters, Transformations, and Translations, Part 2
- Route Plan: Hunt Groups and Call Coverage
- Route Plan: Partitions and Calling Search Spaces, Part 1
- Route Plan: Partitions and Calling Search Spaces, Part 2
- Route Plan: Time of Day Routing
- Route Plan: AAR and SRST
- VoIP Features: Media Resources
- VoIP Features: Using IP Phone Features and SoftKey Templates, Part 1
- VoIP Features: Using IP Phone Features and SoftKey Templates, Part 2
- VoIP Features: Extension Mobility and Dialing Codes
- VoIP Features: Using the Cisco Attendant Console
- VoIP Features: Configuring Cisco IP Manager Assistant
- CCM Security: Foundation Operating System
- CCM Security: Multi-Level Administration
- Voice Security: Toll Fraud Prevention and IP Phone Security
- Voice Security: Cryptography Basics
- Voice Security: IP Phone Authentication and Encryption
- CCM Management: Getting Familiar with Management Tools
- CCM Management: Alarms and Traces
- CCM Management: Call Detail Records
- CCM Management: Miscellaneous CCM Management Tools
- Bonus Video: Building a CCVP / CCIE Voice Lab Environment
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