CD 1-
Sample ICM Scripts
VMWare Installation
Active Director and SQL Installation
CCM Installation
Configure DHCP for CCM
Configure NTP for CCM
Configure Regions in CCM
Configure Gateway in CCM
Configure Gatekeeper in CCM
Configure H323 Gateway
Configure MGCP FXO ports in CCM
Configure Enterprise Parameters in CCM
IPIVR configuration steps
Multiple configuration documents
CD 2
IPCC Training Nuggets ( Must read)
Bandwidth planning
Remedy Inbound Integration
Remedy Outbound Integration
Contact Center Express and Microsoft CRM
CD 3
IPCC 6 and 7 Flash
IPCC Express 3.5 and 4.0 Flash
CD 4
PPDIO (Prepare, Plan, Design, Implement, Operate/optimize)
Prepapre
Design
Plan
Configure
CD 5
If you are planning to take the exam
CD 6
Multiple Software and tools that you will need
الرابط
https://www.4shared.com/file/1030133...C_for_CCM.html
الباسورد
arabhardware.net
المفضلات