Can any body told me what is this certifed?
Can any body told me what is this certifed?
What is ITIL?
The Information Technology Infrastructure Library
(ITIL)
was introduced by the OGC (Office of Government Commerce), a branch of the British government, in 1989.
It is a widely accepted framework for managing IT services.
Based on best practice processes, ITIL’s integrated, guiding principles are the only comprehensive, non-proprietary, publicly accessible parameters for IT service management.
ITIL enables business units to agree on common terminology, metrics and processes for service management
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https://www.peregrine.com/us/Product...tification.htm
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