Table of Contents
Module 1: Planning Maintenance for Complex Networks
Module 2: Selecting Maintenance and Troubleshooting Tools and Applications
Module 3: Planning Troubleshooting Processes for Complex Enterprise Networks
Module 4: Maintaining and Troubleshooting Routing Based Solutions
Module 5: Maintaining and Troubleshooting Campus Switching Based Problems
Module 6: Maintaining and Troubleshooting Network Security Solutions
Module 7: Maintaining and Troubleshooting Network and Applications Services
Module 8: Troubleshooting Branch Office and Remote Worker Problems
Module 9: Maintaining and troubleshooting integrated, complex enterprise networks
محتوى المنهج بالتفصيل (علما ان هذا الكتاب سيطرح قريبا في الاسواق)
Table of Contents
Foreword
Introduction
Chapter 1 Introduction to Network Maintenance
“Do I Know This Already?” Quiz
Foundation Topics
Understanding Maintenance Methods
Introducing Network Maintenance
Proactive Versus Reactive Network Maintenance
Well-Known Network Maintenance Models
Adapting a Well-Known Network Maintenance Model
Identifying Common Maintenance Procedures
Routine Maintenance Tasks
Benefits of Scheduled Maintenance
Managing Network Changes
Maintaining Network Documentation
Restoring Operation After Failure
Measuring Network Performance
The Network Maintenance Toolkit
Basic Network Maintenance Tools
Network Documentation Tools
Incident Recovery Tools
Monitoring and Measuring Tools
Exam Preparation Tasks
Review All the Key Topics
Complete the Tables and Lists from Memory
Definition of Key Terms
Command Reference to Check Your Memory
Chapter 2 Introduction to Troubleshooting Processes
“Do I Know This Already?” Quiz
Foundation Topics
Troubleshooting Methods
Defining Troubleshooting
The Value of a Structured Troubleshooting Approach
Popular Troubleshooting Methods
The Top-Down Method
Practice Exercise: Selecting a Troubleshooting Approach
Using Troubleshooting Procedures
Problem Report
Collect Information
Examine Collected Information
Eliminate Potential Causes
Hypothesize Underlying Cause
Verify Hypothesis
Problem Resolution
Including Troubleshooting in Routine Network Maintenance
The Relationship Between Maintenance and Troubleshooting Tasks
Maintaining Current Network Documentation
Establishing a Baseline
Communicating Throughout the Troubleshooting Process
Change Management
Exam Preparation Tasks
Review All the Key Topics
Complete the Tables and Lists from Memory
Definition of Key Terms
Command Reference to Check Your Memory
Chapter 3 The Maintenance and Troubleshooting Toolbox
“Do I Know This Already?” Quiz
Foundation Topics
Cisco IOS Diagnostic Tools
Filtering the Output of
showCommands
Troubleshooting Connectivity
Troubleshooting Hardware
Specialized Diagnostic Tools
Using Specialized Tools in the Troubleshooting Process
Performing Packet Captures
Creating a Baseline with SNMP and NetFlow
SNMP
NetFlow
Providing Notifications for Network Events
Exam Preparation Tasks
Review All the Key Topics
Complete Tables and Lists from Memory
Define Key Terms
Command Reference to Check Your Memory
Chapter 4 Basic Cisco Catalyst Switch Troubleshooting
“Do I Know This Already?” Quiz
Foundation Topics
VLAN Troubleshooting
Reviewing Layer 2 Switching
Layer 2 Troubleshooting Techniques
Spanning Tree Protocol Troubleshooting
Reviewing STP Operation
Collecting Information About an STP Topology
STP Troubleshooting Issues
Troubleshooting EtherChannel
Trouble Ticket: STP
Trouble Ticket #1
Suggested Solution
Exam Preparation Tasks
Review All the Key Topics
Complete Tables and Lists from Memory
Define Key Terms
Command Reference to Check Your Memory
Chapter 5 Advanced Cisco Catalyst Switch Troubleshooting
“Do I Know This Already?” Quiz
Foundation Topics
Resolving InterVLAN Routing Issues
Contrasting Layer 3 Switches with Routers
Control Plane and Data Plane Troubleshooting
Comparing Routed Switch Ports and Switched Virtual Interfaces
Router Redundancy Troubleshooting
HSRP
Converging After a Router Failure
HSRP Verification and Troubleshooting
VRRP
GLBP
Troubleshooting VRRP and GLBP
Cisco Catalyst Switch Performance Troubleshooting
Cisco Catalyst Switch Troubleshooting Targets
TCAM Troubleshooting
High CPU Utilization Level Troubleshooting
Trouble Ticket: HSRP
Trouble Ticket #2
Suggested Solution
Exam Preparation Tasks
Review All Key Topics
Complete Tables and Lists from Memory
Define Key Terms
Command Reference to Check Your Memory
Chapter 6 Introduction to Troubleshooting Routing Protocols
“Do I Know This Already?” Quiz
Foundation Topics
Layer 3 Troubleshooting
Basic Routing Processes
Troubleshooting Basic Routing
EIGRP Troubleshooting
Data Structures of IP Routing Protocols
Data Structures of EIGRP
EIGRP Operation
EIGRP Troubleshooting Commands
Trouble Ticket: EIGRP
Trouble Ticket #3
Suggested Solution
Exam Preparation Tasks
Review All Key Topics
Complete Tables and Lists from Memory
Define Key Terms
Command Reference to Check Your Memory
Chapter 7 OSPF and Route Redistribution Troubleshooting
“Do I Know This Already?” Quiz
Foundation Topics
OSPF Troubleshooting
OSPF Data Structures
OSPF Operation
OSPF Troubleshooting Commands
Trouble Ticket: OSPF
Trouble Ticket #4
Route Redistribution Troubleshooting
Route Redistribution Overview
Route Redistribution Troubleshooting Targets
Trouble Ticket: Route Redistribution with EIGRP and OSPF
Trouble Ticket #5
Suggested Solution
Exam Preparation Tasks
Review All the Key Topics
Complete Tables and Lists from Memory
Define Key Terms
Command Reference to Check Your Memory
Chapter 8 Troubleshooting BGP and Router Performance Issues
“Do I Know This Already?” Quiz
Foundation Topics
BGP Troubleshooting Issues
BGP Data Structures
BGP Troubleshooting Commands
Trouble Ticket: BGP
Trouble Ticket #6
Suggested Solution
Router Performance Issues
Excessive CPU Utilization
Processes That Commonly Cause Excessive CPU Utilization
Cisco IOS Commands Used for Troubleshooting High Processor Utilization
Understanding Packet Switching Modes
Operation of Process Switching
Operation of Fast Switching
Operation of Cisco Express Forwarding
Troubleshooting Packet Switching Modes
Excessive Memory Utilization
Common Memory Troubleshooting Targets
Excessive BGP Memory Use
Exam Preparation Tasks
Review All the Key Topics
Complete Tables and Lists from Memory
Define Key Terms
Command Reference to Check Your Memory
Chapter 9 Security Troubleshooting
“Do I Know This Already?” Quiz
Foundation Topics
Introduction to Cisco IOS Security
Securing the Management Plane
Securing the Control Plane
Securing the Data Plane
Troubleshooting Network Security Issues
Security Troubleshooting Targets
Configuring and Troubleshooting the Cisco IOS Firewall Feature
Configuring and Troubleshooting AAA
Trouble Ticket: Cisco IOS Security
Trouble Ticket #7
Issue #1: Forgotten Enable Secret Password
Issue #2: An exec-timeout Parameter Set Too Low
Issue #3: ACL Misconfiguration
Exam Preparation Tasks
Review All Key Topics
Complete the Tables and Lists from Memory
Define Key Terms
Command Reference to Check Your Memory
Chapter 10 IP Services Troubleshooting
“Do I Know This Already?” Quiz
Foundation Topics
NAT Troubleshooting
Types of NAT
Sample NAT Topology
Potential NAT Troubleshooting Issues
Order of Operations for an Interface
NAT Troubleshooting Syntax
DHCP Troubleshooting
Basic DHCP Operation
DHCP Configurations
Potential DHCP Troubleshooting Issues
DHCP Troubleshooting Syntax
Trouble Ticket: NAT
Trouble Ticket #8
Exam Preparation Tasks
Review All the Key Topics
Complete Tables and Lists from Memory
Define Key Terms
Command Reference to Check Your Memory
Chapter 11 IP Communications Troubleshooting
“Do I Know This Already?” Quiz
Foundation Topics
Voice Troubleshooting
Overview of IP Telephony
Design Considerations for Voice Networks
Cisco IP Phone Boot-Up Process
Common Voice Troubleshooting Issues
Overview of Quality of Service
Video Troubleshooting
Introduction to IP-Based Video
Design Considerations for Video
Multicasting
Common Video Troubleshooting Issues
Trouble Tickets: Unified Communications
Trouble Ticket #9
Trouble Ticket #10
Exam Preparation Tasks
Review All Key Topics
Complete Tables and Lists from Memory
Define Key Terms
Command Reference to Check Your Memory
Chapter 12 IPv6 Troubleshooting
“Do I Know This Already?” Quiz
Foundation Topics
Reviewing IPv6
IPv6 Address Types
IPv6 Address Format
IPv6 Routing Options
Configuring IPv6 Support
Tunneling IPv6 Through an IPv4 Tunnel
OSPFv3 Troubleshooting
Characteristics of OSPFv3
Configuring OSPFv3
Troubleshooting OSPFv3
Trouble Ticket: IPv6 and OSPF
Trouble Ticket #11
Viewing Baseline Information
Troubleshoot and Resolve the Identified OSPFv3 Adjacency Issue
RIPng Troubleshooting
Review RIPng Theory
RIPng Configuration Commands
Troubleshooting RIPng
Trouble Ticket: IPv6 and RIPng
Trouble Ticket #12
Viewing Baseline Information
Troubleshoot and Resolve the Identified RIPng Issue
Exam Preparation Tasks
Review All Key Topics
Complete Tables and Lists from Memory
Define Key Terms
Command Reference to Check Your Memory
Chapter 13 Advanced Services Troubleshooting
“Do I Know This Already?” Quiz
Foundation Topics
Application Network Services Troubleshooting
Application Optimization
NetFlow
IP SLAs
Network-Based Application Recognition
QoS
Wireless Troubleshooting Targets
Introducing the Cisco Unified Wireless Network
Wired Network Issues Impacting Wireless Networks
Exam Preparation Tasks
Review All the Key Topics
Complete Tables and Lists from Memory
Define Key Terms
Command Reference to Check Your Memory
Chapter 14 Large Enterprise Network Troubleshooting
“Do I Know This Already?” Quiz
Foundation Topics
Remote Office Troubleshooting
VPN Types
Troubleshooting VPN Issues
Complex Network Troubleshooting
Troubleshooting Complex Networks
Case Study Review
Exam Preparation Tasks
Review All the Key Topics
Complete Tables and Lists from Memory
Define Key Terms
Command Reference to Check Your Memory
Chapter 15 Final Preparation
Tools for Final Preparation
Information About the TSHOOT Exam
Exam Engine and Questions on the CD
Install the Software from the CD
Activate and Download the Practice Exam
Activating Other Exams
The Cisco CCNP Prep Center
Study Plan
Recall the Facts
Use the Exam Engine
Choosing Study or Simulation Mode
Passing Scores for the TSHOOT Exam
Appendix A Answers to the “Do I Know This Already?” Quizzes
Glossary
CD-Only Appendixes
Appendix B Memory Tables
Appendix C Memory Tables Answer Key
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