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الدروس من 1 الى 10 (27 سبتمبر 2011) depositfiles.com
https://depositfiles.com/files/l3pdfs8r8
001-Introduction_to_the_subject_ITI597__IT_Infrastruct ure_Library_ITIL_Foundations_.flv
https://depositfiles.com/files/pnmvlrqmk
002-The_Concept_of_Good_Practice.flv
https://depositfiles.com/files/1d0o452lj
003-The Concept of a Service.flv
https://depositfiles.com/files/h9hbp2bv7
004-The_Concept_of_Service_Management.flv
https://depositfiles.com/files/eb2teg4r0
005-The_Concept_of_Functions_and_Processes.flv
https://depositfiles.com/files/bwk6i9al3
006-The_Concept_of_a_Process_and_its_Characteristics.f lv
https://depositfiles.com/files/mxpiqmcla
007-The_Service_Lifecycle_Model.flv
https://depositfiles.com/files/dgcxrxny5
008-Service_Strategy_Goals_and_Objectives.flv
https://depositfiles.com/files/5hg4z8mmk
009-Service_Design_Goals_and_Objectives.flv
https://depositfiles.com/files/l7z3ek6bv
010-Service_Design_Value.flv
الدروس من 1 الى 10 (27 سبتمبر 2011) fileserve.com
https://www.fileserve.com/file/6c3F2kn/
001-Introduction to the subject ITI597 (IT Infrastructure Library ITIL Foundations).flv
https://www.fileserve.com/file/zM39bKt/
002-The Concept of Good Practice.flv
https://www.fileserve.com/file/fv6Yme2/
003-The Concept of a Service.flv
https://www.fileserve.com/file/hQSfKuw/
004-The Concept of Service Management.flv
https://www.fileserve.com/file/uCK8utb/
005-The Concept of Functions and Processes.flv
https://www.fileserve.com/file/neYSnmt/
006-The Concept of a Process and its Characteristics.flv
https://www.fileserve.com/file/mPuq3KZ/
007-The Service Lifecycle Model.flv
https://www.fileserve.com/file/bvEGJRp/
008-Service Strategy Goals and Objectives.flv
https://www.fileserve.com/file/2UJYBRs/
009-Service Design Goals and Objectives.flv
https://www.fileserve.com/file/NkFcYGP/
010-Service Design Value.flv
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