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الموضوع: مشكله في call manager

  1. #1
    عضو الصورة الرمزية redheart_010
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    Question مشكله في call manager




    بسم الله الرحمن الرحيم


    السلام عليكم ورحمه الله وبركاته



    I've call manager v 4.1 connecting on core switch like in draw






    i connect TANDBERG 1000 with core switch in port support same vlan of call manager
    but, i can't see TANDBERG on my call manager also i add it on call manager server as i need ip phone call TANDBERG

    Note, i install software support TANDBERG on call manager server which name is
    TANDBERG_Call mananger_plug in .exe


    need quick help
    Thanks

  2. #2
    عضو الصورة الرمزية ah_khairy
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    Arrow رد: مشكله في call manager

    I work in IP telephony from more than 2 years and it is the first time that i know that we can add Tendberg Video Conference Endpoint to the Calll Manager 4.1
    Thank you for the new information and i searched about the problem and i found that :-

    Sony SCCP Endpoints (PCS-1 and PCS-TL50) and Tandberg SCCP Endpoints
    (T-1000 and T-550)
    The Sony PCS-1 and PCS-TL50 and Tandberg T-1000 and T-550 video endpoints currently support the
    Cisco Skinny Client Control Protocol (SCCP). SCCP on both the Sony and Tandberg endpoints is
    modeled after SCCP on the Cisco IP Phone 7940. Most features found on the IP Phone 7940 user
    interface are also supported on the Sony PCS-1 and PCS-TL50 as well as the Tandberg T-1000 and
    T-550, including multiple line appearances, softkeys, buttons for Directories, Messages, Settings, and
    Services, and so forth. The Sony and Tandberg endpoints also support the Option 150 field in DHCP to
    discover the IP address of the TFTP server, and they download their configurations from the TFTP
    server. However, software upgrades of the Sony and Tandberg endpoints are not done via TFTP. Instead,
    the customer must manually upgrade each endpoint using tools provided by the vendor. (Tandberg uses
    an FTP method, while Sony uses FTP or a physical memory stick.) The Sony and Tandberg endpoints
    register with up to three Cisco CallManager servers and will fail-over to its secondary or tertiary servers
    if its primary server becomes unreachable.
    Sony and Tandberg endpoints also support all of the softkey functionality of Cisco IP Phone 7940, 7960,
    7970, or 7971, including:
    • Mappable softkey templates
    • Two lines on Tandberg; three lines on Sony
    • Four speed-dial buttons on Tandberg; three speed-dial buttons on Sony
    • Messages button (on Tandberg only)
    • Directories (placed calls, received calls, missed calls, and corporate directory)
    • Settings and Services (on Tandberg only) buttons
    • XML services (on Tandberg only); however, some XML services (such as Extension Mobility and
    Berbee's InformaCast) are not supported yet


    Because the Sony and Tandberg endpoints use SCCP, dialing a video call from an endpoint is similar to
    dialing an audio call from a Cisco IP Phone. If users are familiar with Cisco IP Phones, they should also
    find the Sony and Tandberg endpoints very intuitive to use. The main difference in the user interface is
    that the Sony and Tandberg endpoints do not have a button keypad or a handset like those on a phone.
    Instead, the remote control is used to access features and to dial numbers on the Sony and Tandberg
    endpoints.
    Note Sony and Tandberg endpoints do not support the Cisco Discovery Protocol (CDP) or IEEE 802.Q/p.
    Therefore, you must manually configure the VLAN ID and Quality of Service trust boundary on the
    ethernet switch to which they are attached. (For more details, see Quality of Service, page 5-1.)
    Codecs Supported by Sony and Tandberg SCCP Endpoints
    Sony and Tandberg endpoints running SCCP support the following types of audio and video codecs:
    • H.264
    – Bandwidth: 128 kbps to 2 Mbps
    • H.263
    – Bandwidth: 128 kbps to 768 bps for Tandberg; up to 2 Mbps for Sony
    – Resolution: Common Intermediate Format (CIF) and Quarter Common Intermediate Format
    (QCIF)
    – Frame Rate: up to 30 frames per second (fps)
    • H.261
    – Bandwidth: 128 kbps to 768 kbps for Tandberg; up to 2 Mbps for Sony
    • G.711
    • G.722
    • G.723.1 (for Sony only)
    – Bandwidth: 5.3 kbps or 6.3 kbps
    • G.728
    • G.729 (for Sony only)

    Source : https://learningnetwork.cisco.com/se...00804ff6ba.pdf

    You may add it as 7970 or 7960 or 7940 or 7971 by the MAC address of the Tendberg-1000





    Eng. Ahmed Khairy
    CCVP & MCSE(Messaging) Certified



  3. #3
    عضو الصورة الرمزية ah_khairy
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    Arrow رد: مشكله في call manager

    The problem may be in the Tenberg 1000 Software version as in this link
    :-

    http://ftp.tandberg.com/pub/software...H%201.3%29.pdf

    Note: If any attempts to load H1.3 or I1.3 software to a TANDBERG 1000 with the
    incorrect S/N are made, the software upgrade will fail. Verify that the correct software
    file (H or I) is being loaded according to the units S\N range.

    I saw also this link

    http://www.videokonference.com/log/m...c%20system.pdf





    Eng. Ahmed Khairy
    CCVP & MCSE(Messaging) Certified



  4. #4
    عضو الصورة الرمزية redheart_010
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    رد: مشكله في call manager

    Thanks alot , ahmed

    i also search about this problem and i found this steps and i did it but not work with me
    Requirements
    The TANDBERG endpoints listed previously can be easily integrated with Cisco CallManager software versions 4.0 and later. Additionally, the TANDBERG Video Endpoint software plug-in must be installed on the CallManager servers
    .
    Install the TANDBERG CallManager Plug-in on the CallManager server
    1. Download "TANDBERG_CallManager_Plugin.exe" from
    http://ftp.tandberg.net/pub/software...manager_series
    2. Run the plug-in on the Call Manager server
    3. Follow the on-screen instructions
    Note: It is not necessary to reboot the server after the installation
    3.3 Configuring the TANDBERG video unit for registration to the
    CallManager
    The TANDBERG video endpoints for CallManager supports DHCP and option 150, meaning your DHCP server can provide the unit with the IP address of the CallManagers TFTP server in addition to the DNS server IP address, the units IP address, subnet mask and default router
    .
    1. Connect Ethernet to your TANDBERG video endpoint for Callmanager and then power on
    the unit
    2. Enter the network settings menu
    3. Choose IP-assignment: DHCP/static (boot to take effect)

    If IP-assignment = DHCP:
    If the DHCP server provides the CCM TFTP address in the "TFTP-SERVER-NAME" option, you should be up and running.
    You can also provide the CCM TFTP address yourself by choosing "Alternate TFTP Server" YES, and typing in the TFTP address in the TFTP configuration menu
    If IP-assignment = static:
    1. Enter preferred IP-address
    2. Enter the correct subnet mask and default router
    3. Enter the CCM TFTP address in the TFTP configuration menu
    4. Enter the Domain Name and DNS address(es) in the DNS configuration menu*
    5. Boot your TANDBERG endpoint to have the changes take effect
    6. The TANDBERG endpoint should now register with the Call Manager
    3.4 Configuring the TANDBERG SCCP video endpoint in the Cisco
    CallManager
    The TANDBERG video endpoints for the Cisco CallManager are inserted into the CallManager similarly to the way this is done for the Cisco IP phones. There are two ways of doing this, either by allowing for auto registration of endpoints to the CallManager, or inserting the endpoints manually. The following example will show you how to configure an endpoint
    manually in the Cisco CallManager
    .
    3.4 Configuring the TANDBERG SCCP video endpoint in the Cisco CallManager
    The TANDBERG video endpoints for the Cisco CallManager are inserted into the CallManager similarly to the way this is done for the Cisco IP phones. There are two ways of doing this, either by allowing for auto registration of endpoints to the CallManager, or inserting the endpoints manually. The following example will show you how to configure an endpoint manually in the Cisco CallManager
    Add a new phone:
    .
    1. Select phone from the device drop down menu.
    2. Click on the “Add a New Phone”
    Select the “TANDBERG Video Endpoint” from the “Add a New Phone”
    3. Select the phone type.
    4. Insert the MAC address of the TANDBERG unit.
    5. Insert a description of the TANDBERG unit (optional).
    6. Select the Device Pool.
    7. Select the phone button template (default set to Standard TANDBERG Video).
    8. Click on the “Insert” button.
    A pop up will appear and ask you if you want to add the directory number, click “OK” to enter the Directory number configuration page.
    9. Insert the phone number of the unit in the Directory Number field.
    10. Choose the partition from the drop down menu (optional).
    11. Select “Auto Answer with Speaker” phone or “Auto Answer off”.
    12. Click on the “Add” button.

    If the configuration in TANDBERG unit and the Cisco CallManager is correct the phone number of the video unit should appear in the upper right corner of the video units screen, and the unit should appear as registered in the phone list.

    i did all of this but it not appear with me
    i want to ask if it must do configuration on core switch ?




  5. #5
    عضو الصورة الرمزية ah_khairy
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    رد: مشكله في call manager

    هو ايه بالظبط اللى مش بيظهر ؟

    Select the “TANDBERG Video Endpoint” from the “Add a New Phone”
    3. Select the phone type

    هل نوع التليفون هو اللى مش بيظهر ؟


    Eng. Ahmed Khairy
    CCVP & MCSE(Messaging) Certified



  6. #6
    عضو الصورة الرمزية redheart_010
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    رد: مشكله في call manager

    بشمهندس أحمد دي بالظبط الخطوات اللي انا عملتها ولكن اخر خطوه لم تظهر زي الصوره بمعني مش اتعمل لها ريجستر علي call manager

    ودي الخطوات اللي عملتها بالظبط بالترتيب



















    اخر خطوه المفروض تظهر بالشكل ده
    بس مش بتظهر معايا خالص


  7. #7
    عضو الصورة الرمزية ah_khairy
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    رد: مشكله في call manager

    It is Registered , The problem is in the Partition field in the Extension 8001 Configuration .Please remove it to "None" and Try again calling it


    Eng. Ahmed Khairy
    CCVP & MCSE(Messaging) Certified



  8. #8
    عضو الصورة الرمزية ah_khairy
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    رد: مشكله في call manager

    انا لاحظت مشكله تانيه فى الكونفيجراشن بتاعت الكول مانجر ان الكول مانجر عندك محطوط الكونفيجراشن بتاعته بال Name
    غيريها لل IP of the CCM و بعد كده غيرى كل ال URLs الموجوده فى ال Service Paramters من ال Name لل IP Address


    Eng. Ahmed Khairy
    CCVP & MCSE(Messaging) Certified



  9. #9
    عضو الصورة الرمزية ah_khairy
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    رد: مشكله في call manager



    اه فهمت يعنى الكونفيجراشن دى مش بتاعتك طيب سؤال هو واخد IP Address و لا لأ من ال DHCP و هل لو كان واخد واخد IP Address صح و لا لأ ؟ عشان نقدر نحدد اذا كانت مشكله نتورك و لا كول مانجر ؟


    Eng. Ahmed Khairy
    CCVP & MCSE(Messaging) Certified



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